Return & Exchange Policy

Return & Exchange Policy

We want you to love what you wear. If something doesn’t fit or feel right, we’re here to help.

Return Eligibility:

  • Returns accepted within 7 days of delivery.

  • Product must be unused, unwashed, and in original condition with tags.

Items Not Eligible:

  • Innerwear, personalized/custom items, and discounted sale items are non-returnable.

Exchange:

  • One-time size exchange is allowed for eligible products.

How to Initiate a Return:

  • Email us at Urbanstitchcustomerservice@gmail.com with your order ID and reason.

  • We will arrange a reverse pickup or provide return address.

Refund:

  • Prepaid orders will be refunded to the original payment method within 7–10 days.

  • COD orders will be refunded via bank transfer or store credit.